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Jason
2006-07-31
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Dear Lex, Wesley, and Bennett:
Gentlemen I wanted to drop you a note of thanks for our experience purchasing our boat from you in May. I would have done this sooner but we have been enjoying our boat so much it has been difficult to sit still long enough to write a letter.
From the initial meeting and test drive with Lex and Bennett, to the office visit with Wesley there was always an air of professionalism and respect which is very rare in today's marketplace. I never felt any information was hidden or sugar-coated for my benefit. I also never felt any undue pressure to do the deal and all my questions and concerns were addressed. The thing that was amazing to Andrea and I was how all the employees took time to speak to us and congratulate us on our purchase after quitting time on a Friday afternoon! The detail/fiberglass man was offering tips on the trailer brakes and how to buff out the shine well after 5:00pm. This is unheard of and I wanted to bring attention to the caliber of people we had the pleasure of dealing with.
In closing, we have worn our Rambo T-Shirts to the lake every weekend and have told half the boating population of Nashville where they should look for their next boat. I only hope you branch into this market and show the people and the competition how the boat buying process can and should be. I look forward to buying our next boat from you.
Jason
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Phillip
2006-07-31
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Dear Scooter,
The delivery of my boat was so easy and pleasant. David was wonderful -- he is an asset to your business. The boat looked like new -- the guys did a great job, especially on the teak platform. I realize that you have some new competition with a new Malibu dealership at Tims Ford, but your service and employees will insure you continued success. I always send everyone your way when they talk about buying a new boat. I wish you continued success in your business. Thank you for your advice and help with the boating life.
Phillip
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