Richard Bean
2008-03-13

Lex is the VERY BEST at what he does.
I just wanted to take a minute to express to you how much I enjoy buying my Master Craft parts & accessories from Lex Pearson. Lex is always pleasant to work with & he knows his business very well. I know that we have built a wonderful business friendship over the last couple of years. Lex is the VERY BEST at what he does. He is always friendly & just has the Greatest Attitude every time I talk with him to order parts. I have sent many Arkansas Master Craft owners to Lex for their part needs & he always makes me look like a hero after they deal with him. I just wanted to take the time to tell you how much I enjoy doing business with your company & most of all your parts dept. because of Lex!!!!! Thanks & have a Great day. Richard Bean

Guest
2007-11-13

Fuel Pump Savior
This entry is a year and a half too late, but better late than never.  It was Summer, 2006 -- my son bought a 1999 X-Star through Ebay in May of '06 --  He lives in Philadelphia and keeps his boat slipped right under the Ben Franklin Bridge.  I live in central Pa.   We had rented a house at Deep Creek Lake, Md. for a week to ski with our  entire family (3 boats, 8 adults, 10 kids).  Two days before we were to leave, the X-Star dies in the Delaware River -- diagnosis -- fuel pump failure.  We made three increasingly frantic calls to the MC dealer in nearby New Jersey that never get returned.  We  called  the dealer in Maryland, which was within driving distance, who said:  "We don't have that in stock -- we can order it for you and have it in about 10 days."  Somewhere in the back of my mind I recall someone saying "If you need MC parts -- call Rambo Marine"  so I did.  "Hello, this is Lex, Lex in parts."  Music to any boater's ears.  I explained my problem and the time pressure we were facing -- it was Wednesday and we were to leave on Friday.  "Well," said Lex," that pump does seem to fail a lot at about 500 hours -- matter of fact, I just sold the last one we had in stock yesterday.  Tell you what, I will have MC direct ship one to you, overnight delivery -- you should have it tomorrow -- I know their parts dept guy real well, I will call him right now and make sure he gets it out to you today."  And so he did!!  I called Lex at about noon on Wednesday and the right fuel pump was sitting in my office in Harrisburg Pa. on Thursday at 10:00 AM!  That is amazing.  That is service.  That will prompt me to drive 1200 miles to Alabama to buy my next MC if the '86 I own ever wears out.  We installed the fuel pump that night and we went to the lake for the week; a good time was had by all!  I am a 60 year old guy who has been buying things and fixing things for a lot of years -- this was the best service I have ever received --- hands down -- and the amazing thing is -- I had the clear sense that this was nothing special for Lex -- he was just doing what he always does -- fixing problems -- fast and friendly (and right).  Thanks again, Lex. tom

Guest
2007-09-01

Dear Scooter, Lex, and Bennett

Bud and I just wanted to say thank you for organizing the River Run.  We really had a great time, and appreciate all your efforts in making it so much fun.  Your dedication to your customers is unmatched.  Again, many thanks!

 Bud and Marie Irish

Guest
2007-08-28

GREAT SERVICE
THESE GUYS REALLY KNOW HOW TO DELIVER GREAT SERVICE EVEN TO GUY WHO HASN'T DIRECTLY PURCHASED BOAT FROM THEM.  I BOUGHT A 97 MC 205 FROM AN INDIVIDUAL WHO PURCHASED THE BOAT NEW FROM RAMBO.   I'VE ORDERED SEAT COVERS TO MATCH THE ORIGINAL MATERIAL.  ALL WAS DELIVERED TO MY DOOR EXACTLY AS ORDERED AND ON TIME.  LAST WEEKEND MY IMPELLER WENT BAD CAUSING THE ENGINE TO OVERHEAT.  I CALLED DONNY AT 4PM ON SATURDAY.  I WAS ALMOST 2 HOURS AWAY ON SMITH LAKE WITH BIG PLANS FOR A SUNDAY ON THE LAKE WITH FRIENDS AND FAMILY.  DONNY VOLUNTEERED TO MEET ME IN ATHENS, AL (AS HE WAS HEADED THERE FOR A SKI TOURNAMENT.) WITH A NEW IMPELLER AND A SPARE ONE TO BOOT AND TRUSTED ME TO CALL BACK ON TUESDAY WITH MY CREDIT CARD # TO PAY UP.  I HAD THE IMPELLER REPLACED BY 7:30 AND WE ENJOYED A GREAT DAY ON THE LAKE ON SUNDAY (AFTER CHURCH OF COURSE).  DONNY, I HOPE THE TOURNAMENT WAS GREAT.  THANKS FOR MAKING MY DAY.  I'LL ALWAYS CALL RAMBO FIRST.

Bristol38
2007-04-09

Thanks Rambo Marine, You guys rock

Hi Lex,

I just wanted to let everybody know at Rambo Marine how good their parts dept is. You see, I live in central California and bought my o3 x9 from a dealer nearby and trying to get parts is like pulling teeth. That is till I emailed Mastercraft and told them my problem, They recomended their #1 parts dept at Rambo Marine. They were right. Even though Im 3000 miles away and need a part I can always count on Lex Pearson and his parts department.

Thanks  Rambo Marine. You guys rock.

Lynn
2007-01-24

#1 Customer!

Since my first experience buying a Mastercraft in 1994, I have been Rambo's #1 customer! At least that is the way they have always made me feel! My second Mastercraft purchase was last year, but during the long interval between purchases, I kept my title as "#1 customer" everytime I visited with the Rambo team. I am continually impressed with the courtesy and professionalism of this dealership. So to Scooter, Lex, Lex, Wesley, Harold, Jamie, and all the rest of the guys, my thanks and appreciation for all your effort. You richly deserve the Top 100 award-- congratulations!

Greg Webb
2007-01-09

Congratulations!!
Congratulations on your recent award from the boating industry Top 100! You and your staff do a tremendous job. Keep up the good work.

Carey
2006-10-25

Hi
    Honestly, I can say Lex took the time to make sure I was pleased with the boat he sold me. Overall, Rambo is a good place to do business. They sell good quality boats and nothing less.

James N. Posey
2006-09-20

I bought a 2005 X-9 last summer.
 It has been just as terrific as my previous Mastercrafts. More importantly, this is about the dealer and service of my Mastercrat. Rambo Marine wrote the book on outstanding customer service. My boat broke down last Sat and would not start. I called Lex Rambo on his cell and he and the mechanic tried to trouble shoot on the phone. We all agreed that I should take the boat in on Sunday at 1230. Billy, the mechanic left his dove hunt on Sunday morning to come and replace my fuel pump and I was back in business by one o'clock. My point is that this was a three day Labor Day week end and a Sunday at that. Lex or Billie didn't need to take the time to make me feel like the most important customer in the world. But, they did! You just don't find this kind of outstanding service anymore. All of the people at Rambo Marine deserve Mastercraft's highest respect. They are the reason that I will never own any boat but a Mastercraft - not to mention that it is also the best boat on the planet!

Benson
2006-08-12

Hello
Harold and Scooter, Allison and I took the boat out yesterday and were very pleased. You guys made the whole boat buying experience enjoyable and were very easy to work with. I now know first hand why I see so many Rambo Marine boats around the southeast. Everyone I talked with at the dealership was nice. If I run into people looking for boats, I will definitely send them your way.