Scooter,

Hi, I just wanted to let you know what a great job Lex in the parts department does. He is super knowledgeable, always knows what part I need for my boat or trailer and if he doesn't, he always calls me back with an answer& good price. His service is exceptional and I hope you realize what an asset he is to your service department. I have heard lots of good things from other people in the water ski community about Rambo Marine and unfortunately I wish we had that kind of dealership in Chattanooga. You have my business from now on. Thanks so much.

I felt it necessary to thank you guys and particularly Cecil for taking care of us. Just as a brief history, before I became aware of Rambo Marine, I purchased a boat from another dealer in Kentucky. Unfortunately, that transaction was not as smooth as I had hoped as well as it being too far away from our location to get service done. I have had a couple things done since then at Rambo and Cecil has been extremely willing to help out even though I did not purchase my boat from you guys. My most recent warranty work has been nothing but positive and he has gone beyond his duty to get this taken care of for me. It's not very often customers are treated like this and I am extremely greatful for his ability and willingness to help. My only regret is that I did not buy the boat from you guys but I will the next time I am in the market(when my wife will let me). Could you pass my appreciation on to Cecil and everyone else at Rambo? You guys are exactly what a dealer should be and I am recommending you to everyone I know on the lake.

Thanks,
Drew

Check out reviews from sales and parts departments below. These are comments from public forums.

http://www.mastercraft.com/teamtalk/showthread.php?t=22397

http://www.mastercraft.com/teamtalk/showthread.php?t=20626

Scooter,

I want you to know what a true professional employee you have in Donnie! Donnie's knowledge during the test drive and his friendly personality made the experience fun and removed the uneasy feeling of a new and bigger boat. Donnie followed up with a phone call later that day as well as two days later to make sure we were satisfied with the new boat. You are forunate to have such a valuable person on your staff as he is one reason we will continue doing business with Rambo Marine.

Best Regards,
Sue and Rick

Dear Scooter

I've been wanting to drop a note for a while. I purchased my dream boat a couple of years ago--a 2000 Prostar 205. I was only able to afford the boat because the previous owner severely neglected it and the boat needed a lot of work. I called around to a couple of dealers up here in southern Vermont and tried to purchase parts but could not get any knowledgeable assistance. They just couldn't be bothered. I then contacted what is supposed to be one of the largest dealers on the East Coast in Charlotte NC. Two times I called the "parts man" was on lunch break and he did not return my calls. I then called Mastercraft directly and explained my situation. They gave me one name--Lex Pearson at Rambo Marine. In 40 years of messing around in boats and working in the marine industry I have never met a more helpful, diligent and knowledgeable fellow. I enjoyed all our conversations and wish that you guys were closer. Lex seems to be an honest great guy who will always go out of his way to help a customer. I am sure he is a reflection of the way that the rest of Rambo Marine is run. His name is all over every Mastercraft forum as the go-to guy for Mastercraft parts. Please make sure he knows how much I appreciate his help.

Michael Drummey