Fuel Pump Savior

This entry is a year and a half too late, but better late than never. It was Summer, 2006 -- my son bought a 1999 X-Star through Ebay in May of '06 -- He lives in Philadelphia and keeps his boat slipped right under the Ben Franklin Bridge. I live in central Pa. We had rented a house at Deep Creek Lake, Md. for a week to ski with our entire family (3 boats, 8 adults, 10 kids). Two days before we were to leave, the X-Star dies in the Delaware River -- diagnosis -- fuel pump failure. We made three increasingly frantic calls to the MC dealer in nearby New Jersey that never get returned. We called the dealer in Maryland, which was within driving distance, who said: "We don't have that in stock -- we can order it for you and have it in about 10 days." Somewhere in the back of my mind I recall someone saying "If you need MC parts -- call Rambo Marine" so I did. "Hello, this is Lex, Lex in parts." Music to any boater's ears. I explained my problem and the time pressure we were facing -- it was Wednesday and we were to leave on Friday. "Well," said Lex," that pump does seem to fail a lot at about 500 hours -- matter of fact, I just sold the last one we had in stock yesterday. Tell you what, I will have MC direct ship one to you, overnight delivery -- you should have it tomorrow -- I know their parts dept guy real well, I will call him right now and make sure he gets it out to you today." And so he did!! I called Lex at about noon on Wednesday and the right fuel pump was sitting in my office in Harrisburg Pa. on Thursday at 10:00 AM! That is amazing. That is service. That will prompt me to drive 1200 miles to Alabama to buy my next MC if the '86 I own ever wears out. We installed the fuel pump that night and we went to the lake for the week; a good time was had by all! I am a 60 year old guy who has been buying things and fixing things for a lot of years -- this was the best service I have ever received --- hands down -- and the amazing thing is -- I had the clear sense that this was nothing special for Lex -- he was just doing what he always does -- fixing problems -- fast and friendly (and right). Thanks again, Lex. tom

Dear Scooter, Lex, and Bennett
Bud and I just wanted to say thank you for organizing the River Run.
We really had a great time, and appreciate all your efforts in making it so much fun.
Your dedication to your customers is unmatched.
Again, many thanks!
Bud and Marie Irish

GREAT SERVICE

THESE GUYS REALLY KNOW HOW TO DELIVER GREAT SERVICE EVEN TO GUY WHO HASN'T DIRECTLY PURCHASED BOAT FROM THEM. I BOUGHT A 97 MC 205 FROM AN INDIVIDUAL WHO PURCHASED THE BOAT NEW FROM RAMBO. I'VE ORDERED SEAT COVERS TO MATCH THE ORIGINAL MATERIAL. ALL WAS DELIVERED TO MY DOOR EXACTLY AS ORDERED AND ON TIME. LAST WEEKEND MY IMPELLER WENT BAD CAUSING THE ENGINE TO OVERHEAT. I CALLED DONNY AT 4PM ON SATURDAY. I WAS ALMOST 2 HOURS AWAY ON SMITH LAKE WITH BIG PLANS FOR A SUNDAY ON THE LAKE WITH FRIENDS AND FAMILY. DONNY VOLUNTEERED TO MEET ME IN ATHENS, AL (AS HE WAS HEADED THERE FOR A SKI TOURNAMENT.) WITH A NEW IMPELLER AND A SPARE ONE TO BOOT AND TRUSTED ME TO CALL BACK ON TUESDAY WITH MY CREDIT CARD # TO PAY UP. I HAD THE IMPELLER REPLACED BY 7:30 AND WE ENJOYED A GREAT DAY ON THE LAKE ON SUNDAY (AFTER CHURCH OF COURSE). DONNY, I HOPE THE TOURNAMENT WAS GREAT. THANKS FOR MAKING MY DAY. I'LL ALWAYS CALL RAMBO FIRST.
BY THE WAY, IF ANYBODY HAS A SLALOM COURSE FOR SALE. MY GOOD FRIEND HAD HIS STOLEN AT SMITH LAKE, AL TWO WEEKS AGO WHILE HE WAS ON A MISSION TRIP TO EQUCADOR. I'D LIKE TO HELP HIM FIND A REPLACEMENT FOR IT.
HOOKED ON RAMBO, LARRY

Thanks Rambo Marine, You guys rock!
Hi Lex,
I just wanted to let everybody know at Rambo Marine how good their parts dept is. You see, I live in central California and bought my o3 x9 from a dealer nearby and trying to get parts is like pulling teeth. That is till I emailed Mastercraft and told them my problem, They recomended their #1 parts dept at Rambo Marine. They were right. Even though Im 3000 miles away and need a part I can always count on Lex Pearson and his parts department.
Thanks Rambo Marine. You guys rock

#1 Customer!
Since my first experience buying a Mastercraft in 1994, I have been Rambo's #1 customer! At least that is the way they have always made me feel! My second Mastercraft purchase was last year, but during the long interval between purchases, I kept my title as "#1 customer" everytime I visited with the Rambo team. I am continually impressed with the courtesy and professionalism of this dealership. So to Scooter, Lex, Lex, Wesley, Harold, Jamie, and all the rest of the guys, my thanks and appreciation for all your effort. You richly deserve the Top 100 award-- congratulations!